Q: What if I ordered the wrong product size?
All of our product can be updated, but you need to contact us within 24 hours of placing your order.
Q: How do I choose the correct size collar for my dog?
The most accurate way to get a proper fit for your dog's fitness is to measure his neck with a fine measuring tape. Another way is to use a strip of paper, mark the length with a pen / pencil, then place the marked sheet against a straight base or ruler. Always remember to add 2 inches to accommodate hair growth, weight change, and so on.
If your dog is a puppy, add several inches more to grow. You will probably still need an "adult" collar when your puppy arrives 4-6 months or so. The larger the breed, the more you will need a larger collar for your young puppy!
Q: What about shipping and running around time?
We have about 3 days processing window and each piece is handmade and custom made after ordering. Following this, please expect 10 to 20 days to get your package.
Q: How do I return or exchange an item?
Please refer to our Refund policy before contacting us, afterwards you can send us an email at email@example.com with any return request.
Q: Where do you ship your products from?
We have partnered with different warehouses & factories in the US and China. If you order more than one item, Please expect your items to be shipped separately as different factories specialize in different areas of manufacturing.
Q: What payment methods do you accept?
We accept credit card, debit cards, paypal, google pay, and more.
Q: How long should the dog be to start using a dog strap?
You can start using hand tools as soon as your dog is ready for leash training. However, you should not leave the belt for long periods until the dog grows fully. Take it off when the puppy is not walking or running. Leaving belts on permanently during puppyhood may inhibit the proper development of bones.